Back to Home

Privacy Policy

Last Updated: March 2026

AWMM ("we," "us," or "our") operates the AWM Services website and the AWMM field service management software platform (the "Service"). We are a business based in Singapore.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

1. Information We Collect

A. Information You Provide to Us

  • Account and Billing Information: Name, company name, email address, phone number, and billing information.
  • Subscriber's System User Information: Names, email addresses, and assigned roles/permissions of authorized users.
  • Field Service Technician Information: Name, contact information, skills, certifications, location data, and work schedules.
  • Customer and Vendor Contacts: Business contact information you input to manage field service operations.
  • Field Service Operational Data: Work orders, scheduling, dispatch, reports, status updates, photos, videos, signatures, and notes.
  • Payment Information: Credit card information processed securely by third-party processors. We do not store full credit card numbers.
  • Communications: Records of correspondence with us for support or inquiries.

B. Information Collected Automatically

  • Usage Data and User Logs: IP address, browser type, pages visited, time and date of visits, session duration, and diagnostic data.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to track activity on our Service.

2. How We Use Your Information

  • To Provide and Maintain the Service
  • To Communicate with You
  • For Security and Improvement
  • For Marketing (with your consent)

3. Legal Basis for Processing (GDPR)

We process personal data based on: contract performance, legitimate interest, or consent.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

  • Service providers (cloud hosting, payment processors, support services)
  • In business transfers (mergers, acquisitions)
  • When required by law
  • With your explicit consent

5. International Data Transfers

Your data may be transferred internationally. We ensure appropriate safeguards are in place, including standard contractual clauses for EU transfers.

6. Data Retention

We retain data for as long as your account is active. Upon cancellation, we delete or anonymize data after a reasonable grace period, unless legally required to retain it.

7. Your Data Protection Rights

  • Access and correction
  • Deletion
  • Withdrawal of consent
  • Data portability
  • Objection and restriction

8. Security

We use administrative, technical, and physical security measures to protect your data.

9. Cookies

You can control cookies at the browser level. Rejecting cookies may limit some features.

10. Changes to This Policy

We may update this Privacy Policy periodically and will notify you of significant changes via email or prominent notice.

11. Contact Us

For questions about this Privacy Policy or to exercise your data protection rights, contact us via the AWM Services website contact form.